Oivape Return and Refund Policy
Oivape Return and Refund Policy
At Oivape.com, your satisfaction is our highest priority.
If you’re not fully happy with your vape purchase, don’t worry — we’re here to help! Our Oivape Return and Refund Policy is designed to make your experience smooth, transparent, and stress-free.
We value your trust and want every shopping journey with Oivape to be safe, fair, and enjoyable.
🧾 1. Eligibility for Returns
You may return items under the following conditions:
The product must be unused, unopened, and in its original packaging.
You must request a return within 7 days of receiving your order.
A valid proof of purchase (invoice or order number) is required.
⚠️ Note:
For hygiene and safety reasons, e-liquids, disposable vapes, and opened vape devices cannot be returned unless they are defective or damaged upon arrival.
Additionally, please pack items carefully to avoid damage during shipment.
⚙️ 2. Damaged or Defective Products
If your order arrives damaged, leaking, or faulty, please contact us within 48 hours of delivery.
Once we review your case, we’ll offer one of these solutions:
Replacement of the same product
Store credit for future purchases
Full refund (if applicable)
To help us resolve your issue quickly, email us at admin@oivape.com with:
Your order number
A clear photo or video of the damaged product
A short description of the issue
This helps us process your request faster and ensure a smooth resolution.
🚚 3. Return Process
Returning a product is easy. Just follow these steps:
Contact our team at admin@oivape.com.
We’ll review your request and share the return instructions.
Ship the product to the address we provide.
After we receive and inspect the item, we’ll email you the status of your refund or replacement.
💳 4. Refund Timeline
Approved refunds are processed within 7–10 business days after receiving your returned item.
Refunds are made through the original payment method used during purchase.
However, if you paid by Cash on Delivery (COD), your refund may be sent via store credit or bank transfer, depending on your choice.
🚫 5. Non-Returnable Items
For hygiene and safety, the following items are non-returnable once opened:
E-liquids and vape juices
Disposable vapes
Coils, pods, and cartridges
Sale or promotional items
Therefore, please review all product details before ordering to avoid inconvenience.
❌ 6. Order Cancellations
You may cancel your order before shipment only.
Once dispatched, cancellations are not possible.
If you wish to cancel, contact us at admin@oivape.com immediately.
Prompt communication allows us to process your request quickly.
📦 7. Shipping Costs
Unless the product is defective or incorrectly delivered, return shipping costs must be covered by the customer.
We recommend using a trackable courier service to ensure safe delivery.
If the package is lost without tracking proof, Oivape cannot take responsibility.
🤝 8. Customer Support
Need help with returns or refunds? We’re always here for you!
📧 Email: admin@oivape.com
🌐 Website: https://oivape.com
📍 Address: United Arab Emirates
Moreover, our friendly customer service team will guide you step by step until your issue is resolved smoothly.
🔄 9. Policy Updates
Oivape.com reserves the right to update or modify this Return and Refund Policy at any time without prior notice.
Therefore, please review this page periodically to stay informed about the latest changes.
🛍️ 10. Shop with Confidence at Oivape.com
We strive to make every purchase safe and reliable.
From premium vape devices to authentic e-liquids — your trust means everything to us.
If you have any questions, feel free to contact us anytime.
💬 Need Help?
Reach us at admin@oivape.com for all return or refund-related queries.
